The first guests, a couple on a business trip, checked in. At first, they marveled at the technology. But when the smart blinds refused to open and the thermostat set itself to freezing, their excitement waned.

Maya worked tirelessly to resolve every issue. Along the way, she found unexpected moments of connection with her guests. Over coffee one evening, the couple shared their admiration for her determination.

“It’s not perfect,” Maya admitted, “but neither are we. That’s what makes it special.